Yes, we offer mail delivery only in Puerto Rico.

Yes, we deliver throughout Puerto Rico.

Yes, you can pick up your purchases directly at the store.

Shipping costs may vary depending on the order, however, the value will not be less than $8.00.

You will receive your order within 48 to 72 business hours.

At the moment, we only ship to Puerto Rico.

At this time, we do not ship internationally.

For online orders, the Return Policy posted on the website will apply.

If the customer wishes to make any changes to their order, they can request it by email to ecommerce@caridadpr.com or contact the store that processes orders directly by phone at 787-792-0780 during business hours Monday through Friday from 8:00 a.m. to 5:00 p.m.

In the event that the customer does not receive their order, they can request assistance by email at ecommerce@caridadpr.com or contact the store that processes orders directly by phone at 787-792-0780 during business hours Monday through Friday from 8:00 a.m. to 5:00 p.m.

In the event that the customer receives their order defective or damaged, they must visit their nearest Farmacia Caridad or Pharmamax with their purchase receipt so that they can assist with the return or exchange of the item.

All items can be returned except: perfumes, makeup, medical products, health, personal care, jewelry, underwear, hosiery, swimwear, gift cards, prepaid cards, phone cards, food items or items that require refrigeration (unless an expiration issue is detected with the product), helium-filled balloons, sale items marked “final sale”, “short date”, “last one”, “merchandise with damage” or “out of box”, “Brown box”, etc.

Non-returnable items include: perfumes, makeup, health, personal care, jewelry, underwear, socks, swimwear, gift cards, prepaid cards, phone cards, edible items or items requiring refrigeration (unless a product expiration issue is detected), helium-filled balloons, items for sale marked “final sale,” “short date,” “last one,” “merchandise with damage,” or “out of box,” “Brown box,” etc.

The products that can be exchanged if necessary are all except: perfumes, makeup, medical care products, health, personal care, jewelry, underwear, socks, swimwear, gift cards, prepaid cards, phone cards, edible items or items that require refrigeration (unless a product expiration problem is detected), helium-filled balloons, items for sale marked as "final sale", "short date", "last one", "merchandise with damage" or "out of box", "Brown box", etc.

Any exchange or return must be made within thirty (30) calendar days after purchase. No exchange or refund will be made without the original purchase receipt.

The requirements for a return to be approved are described in our Return Policy which is available on our website.

If a refund is required, it will be made through a credit to the same payment method used when making the transaction.

There will be no cost to return an item. However, there may be a cost if a product is exchanged for another product whose price is higher than the one initially paid.

The requirements for a return to be approved are described in our Return Policy which is available on our website.

If the return is approved, you must return the item to the store where you requested the exchange.

Items marked “final sale”, “short date”, “last one”, “damaged merchandise” or “out of box”, “Brown box”, etc. are final and cannot be exchanged or credited.

In case you do not find the answers to your questions, you can request help by email at ecommerce@caridadpr.com or contact the store that processes orders directly by phone at 787-792-0780 during business hours Monday through Friday from 8:00 a.m. to 5:00 p.m.